Privacy Policy

This Privacy Policy explains what information LocalRun collects, how we use it, and the choices you have. LocalRun is a service operated by (“LocalRun,” “we,” “us”). It applies to our websites, the driver and business apps, ordering, phone ordering, text messages, and LocalRun Jobs.

1. Information we collect

From customers

Contact details — name, phone number, and email address.
Order details — what you ordered, pickup or delivery, your delivery address and instructions, tips, coupons, and order history.
Location — the delivery address you enter (we convert it to map coordinates to check distance and route drivers). We don’t track your device’s location.
Phone orders — if you call a business that uses our phone ordering, the call may be answered by an automated assistant; we keep the number you called from and a record of the conversation needed to take and support the order.
Age confirmation — if you order age-restricted items, the confirmation you provide.

From businesses

Business name, type, address, hours, contact person, phone, email, menu and prices, point-of-sale settings, and the owner PIN you choose.
The date and version of the agreements you accepted, and whether your phone and email were verified.
Sales tax and payout setup details (bank and tax details are collected by Stripe, not stored by us).

From drivers and LocalRun Jobs pros

Name, phone, email, passcode (stored in protected form), vehicle details, and the agreements you accepted.
Documents — photos of your driver’s license and proof of insurance, and for licensed trades, license details.
Background checks — run through a third-party background check provider with your consent. We receive the status and result needed to decide whether you can drive; the provider handles the full report under its own policies and the Fair Credit Reporting Act.
Location — while you are on shift or on an active run, the driver app collects your device’s GPS location to assign nearby runs, show customers their delivery’s progress, and record mileage.
Shift, delivery, rating, and earnings history.

Payment information

Card payments are processed by Stripe (and, for in-store orders at some businesses, Square). Your full card number is entered directly with the payment processor and is not stored by LocalRun. We receive limited details such as the card brand, last four digits, and payment status. Payouts to businesses and drivers are handled by Stripe, which collects bank and tax information directly.

Automatically

Basic technical data such as IP address, browser type, and pages requested, which our hosting provider logs for security and troubleshooting.

2. How we use information

To take, prepare, deliver, and support orders and jobs, including sending order updates.
To match runs with nearby drivers and show delivery progress.
To review and approve businesses, drivers, and pros, and to keep the service safe (fraud prevention, background checks, account bans).
To pay businesses, drivers, and pros, and to meet tax and legal obligations.
To answer questions, resolve problems and refunds, and improve the service.

We do not sell your personal information, and we do not share mobile numbers or SMS consent with third parties for their own marketing.

With the business you order from — your name, phone, order, and (for delivery) address, so they can prepare and hand off your order.
With your driver — your first name, phone (or a way to contact you), delivery address, and instructions. Customers see their driver’s first name and live progress during delivery.
With service providers who work for us: payment processing (Stripe, Square), text messages and calls (Twilio), background checks, email delivery, mapping/geocoding, hosting and database providers, and AI services that power phone ordering. They may use the information only to provide their services.
For legal reasons — to comply with law or legal process, enforce our terms, or protect the safety of people or property.
Business transfers — if LocalRun is involved in a merger, sale, or transfer of assets, information may transfer as part of it.

4. Text messages

We send texts through Twilio for order updates, verification codes, driver and job notifications, and account notices. Reply STOP to opt out or HELP for help. Message and data rates may apply. See our SMS Terms.

5. Cookies and local storage

We use your browser’s local storage to remember your cart, checkout progress, and sign-in on our apps, and a secure cookie to recognize devices a business has set up for its staff. Our payment processor may use cookies to prevent fraud. We do not use advertising cookies. You can clear these in your browser settings, but some features (like keeping your cart) may stop working.

6. How long we keep information

We keep information for as long as needed to provide the service and for legitimate business and legal purposes — for example, order and payout records are kept for tax and accounting purposes, and records of banned accounts are kept to prevent repeat fraud. Driver location data is kept with the deliveries it relates to. When information is no longer needed, we delete or de-identify it.

7. Your choices and deletion requests

You can ask to see, correct, or delete your personal information by contacting us below. We’ll verify your request and respond within a reasonable time. We may keep information we are required to keep by law (such as tax and payment records) or need to prevent fraud, resolve disputes, or enforce our agreements.

8. Security

We use reasonable safeguards, such as encrypted connections, protected passcodes, and limited staff access. No system is perfectly secure, so please keep your PINs and passcodes private.

9. Children

LocalRun is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it. You must be an adult to drive, sign up a business, or post or take jobs.

10. Changes to this policy

We may update this policy. We’ll change the “Last updated” date above and, for significant changes, give notice on our website or by message.

11. Contact us

Questions or requests about privacy:

LocalRun — operated by
Email:
Phone:
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